What We Do

IT Support

Network Now has helped hundreds of companies reduce costs, increase revenues, and minimise risk. We specialise in the unique technology needs of professional services firms, non-profit organisations, and small to medium-sized businesses. As a full-service Information Technology provider, we can help you and your organisation by providing:

  • IT Support
  • IT Consulting
  • Strategic Planning
  • Needs Assesments
  • Manageing and troubleshooting network operations

We are focused on expertise, patience and attentiveness, while staying ahead of the technology curve. Our goal is to provide you and your organisation with the best and most up-to-date technology solutions possible. Let us help you run and grow your business efficiently and cost-effectively.

Hourly Support Service

24×7 x 365 on-call availability.

  • A dedicated Account Manager who will provide the highest levels of service and support.
  • A responsive Help Desk accessible via email, telephone, and the Web.
  • Skilled and certified engineers who can manage every aspect of your network – from desktops and servers to firewalls and connectivity.
  • A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals.
  • Block hours that you can use toward proactive maintenance and support, troubleshooting, documentation, plus any project work.
  • Ongoing reports that describe and detail all of the work performed on your behalf.
  • Full documentation of your network, including network diagrams, software licenses, inventory, and procedures.

Fixed Price Service

  • 24/7 continuous monitoring of every aspect of your network, including connectivity, performance and predictive failures, event logs, patches, system changes, system replacement and warranty tracking, APC UPS, firewall availability and performance, antivirus, and intrusion detection. We have thousands of sensors to correctly monitor your environments.
  • Automatic alerts to our IT support team when any potential issue affecting your organisation’s productivity is detected.
  • 24×7 x 365 on-call availability.
  • A dedicated Account Manager who will provide the highest levels of service and support.
  • A responsive Help Desk accessible via email, telephone, and the Web.
  • Skilled and certified engineers.
  • A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals.
  • Periodic performance reviews.
  • Enhanced reporting that outlines the overall health and performance of your network.
  • Full documentation of your network, including network diagrams, software licenses, inventory, and procedures.