Unified Communications

In today’s hyper-competitive business climate, teamwork and collaboration are essential components of success for all enterprises regardless of size or vertical. As a result, we all have a need to communicate and share experiences, knowledge, ideas and opinions—anytime, anywhere.

“Any device and anywhere” is what the workforce is expecting when trying to get in touch with co-workers, customers and associates.

Some customers require Skype for Business or a Cisco solution comprising of CUCM at the heart and IM&P with Jabber. We have experience in deployment of these and more.

Video communications are also gaining more traction as mobile speeds are evolving and the NBN rollout advances and higher compression codecs are to be released.

There are hosted and on premise solutions available depending on what your requirements are such as:

Collaboration and UC are constantly evolving. There is a move towards smarter meetings with a cognitive experience using machine learning and artificial intelligence to provide more information to participants. Contact centres also being more tightly integrated with data feeds to give the best CRM and omni-channel experience. These are possibilities that can be explored to step up from your existing service levels.