IT Support – network

IT Support

IT Support

Network NowCommunications has helped hundreds of companies reduce costs, increase revenues, and minimize risk. We specialize in the unique technology needs of professional services firms, non-profit organizations, and small to medium-sized businesses. As a full-service Information Technology provider, we can help you and your organization by providing:
• IT Support
• IT Consulting
• Strategic planning
• Needs assessments
• Managing and troubleshooting network operations
We are focused on expertise, patience and attentiveness, while staying ahead of the technology curve. Our goal is to provide you and your organization with the best and most up-to-date technology solutions possible. Let us help you run and grow your business efficiently and cost-effectively

Hourly Support Service

24x7x365 on-call availability
• A dedicated Account Manager who will provide the highest levels of service and support
• A responsive Help Desk accessible via email, telephone, and the Web
• Skilled and certified engineers who can manage every aspect of your network – from desktops and servers to firewalls and connectivity
• A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals
• Block hours that you can use toward proactive maintenance and support, troubleshooting, documentation, plus any project work
• Ongoing reports that describe and detail all of the work performed on your behalf
• Full documentation of your network, including network diagrams, software licenses, inventory, and procedures
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Fixed Price Service

• 24/7 continuous monitoring of every aspect of your network, including connectivity, performance and predictive failures, event logs, patches, system changes, system replacement and warranty tracking, APC UPS, firewall availability and performance, antivirus, and intrusion detection. We have thousands of sensors to correctly monitor your environments.
• Automatic alerts to our IT support team when any potential issue affecting your organization’s productivity is detected
• 24x7x365 on-call availability
• A dedicated Account Manager who will provide the highest levels of service and support
• A responsive Help Desk accessible via email, telephone, and the Web
• Skilled and certified engineers
• A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals
• Periodic performance reviews
• Enhanced reporting that outlines the overall health and performance of your network
• Full documentation of your network, including network diagrams, software licenses, inventory, and procedures

Let us help you

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