IT Support – network

IT Support

IT Support

Helping our clients in their IT Support related issues is our trusted goal at Network Now. This passion towards providing the right help is the added merit that gave us the advantage over the competitors around Sydney. Our Sydney based IT support services is about meeting your needs in the shortest possible timeframes. Our relationships with major vendors helps us get the right escalations and information and competitive prices on products and services you may require. We understand the fact that not every company has the needed computer knowledge across many product suites. Our profile and feedback with our past clients are there to justify our reputation as providers of trusted support in Australia. When you are in need of IT solution in Sydney or other parts of Australia, choose Network Now.

Hourly Support Service

24x7x365 on-call availability
• A dedicated Account Manager who will provide the highest levels of service and support
• A responsive Help Desk accessible via email, telephone, and the Web
• Skilled and certified engineers who can manage every aspect of your network – from desktops and servers to firewalls and connectivity
• A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals
• Block hours that you can use toward proactive maintenance and support, troubleshooting, documentation, plus any project work
• Ongoing reports that describe and detail all of the work performed on your behalf
• Full documentation of your network, including network diagrams, software licenses, inventory, and procedures
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Fixed Price Service

• 24/7 continuous monitoring of every aspect of your network, including connectivity, performance and predictive failures, event logs, patches, system changes, system replacement and warranty tracking, APC UPS, firewall availability and performance, antivirus, and intrusion detection. We have thousands of sensors to correctly monitor your environments.
• Automatic alerts to our IT support team when any potential issue affecting your organization’s productivity is detected
• 24x7x365 on-call availability
• A dedicated Account Manager who will provide the highest levels of service and support
• A responsive Help Desk accessible via email, telephone, and the Web
• Skilled and certified engineers
• A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals
• Periodic performance reviews
• Enhanced reporting that outlines the overall health and performance of your network
• Full documentation of your network, including network diagrams, software licenses, inventory, and procedures

Let us help you

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